[Closed] Video in lock mode

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raynellpark_549

• 2019年07月14日 04:59

Watching You are All Surrounded and after watching two episodes...it is not locked and would we like to upgrade...I am in upgrade, pass plus????????

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  Joshua

  • 2019年07月16日 07:05

  Hi there!

  The reason why you might not be seeing benefits from your subscription is because your iTunes subscription is not linked to your Viki account yet.

  To fix this, please take the following steps:

  1. Make sure you are logged in with the Apple ID you used to subscribe in your iOS device's Settings.
  2. Log in to your Viki account on the Viki app.
  3. At the menu at the bottom, tap on ME
  4. Tap on the Settings icon at the top right corner
  5. Scroll down to the Viki Pass section and tap on Restore Purchase

  If you do not see a Restore Purchase option, please take the following steps:

  1. At the menu at the bottom, tap on Home
  2. Tap on 'Get Viki Pass'
  3. Scroll down and tap 'Restore Purchase Now'

  I hope this helps!

  Best,
  Joshua

   

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