评论

2 条评论

  • Avatar
    mary_607

    I have the Viki plus pass and now my Firetv doesn’t work also. Disappointed. Will I get reimbursed for the days I lose while this is getting fixed?

  • Avatar
    Joshua

    Hey there!

    I'm sorry to hear you're having trouble logging in. We'll get you back in quickly!

    I'd like to suggest you try to reset your password:

    1. Go to viki.com/forgot_password
    2. Enter the email address you used to register
    3. You will receive an email with further instructions. Follow the steps and update your password. Make sure to check your Spam folder if you don't see the email in your Inbox.
    4. Once reset, please try logging into your account again.

    Please let me know if you experience any trouble resetting your password, so that I can assist you!

    Best,
    Joshua

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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