New phone Samsung cannot view video on my new phone s9

I clear cache I update app I uninstalled and reinstalled and still not showing the video when I log in it said error connecting to google

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    Hi there,

    We're so sorry to read this! 

    We have spoken to our engineers and we will need for you to take the following steps on the Viki app to help us identify the issue:

    1. Tap on ME, and tap on the settings icon on the top-right
    2. Tap Help Center
    3. Tap on the '+' sign to create a new ticket
    4. Under 'Subject' and 'Description' type in `Samsung S10 Issue'
    5. Tap 'Submit'


    Once you have done so, please reply to this and to let us know.

    We appreciate your help!

    Cheers,
    Joshua

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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