[Solved] Subtitles don't work in any drama

I tried with Spanish and English subtitles but they're totally off, the don't work. I also try playing several dramas and the same, subtitles don't show up. Please help!

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    Hi there!

    We're so sorry about this but we're glad to let you know that this issue is now resolved.

    Thank you so much for your patience and kind understanding.

    Cheers,
    Joshua

     

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  • I have the same problem no subtitles in English on any drama not even on the website.  

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  • Same here...

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  • Same. 

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  • Same here....Does anyone know when it'll be fixed??

     

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  • Same here, no English subtitles., I know you are working hard to fix the issue.  Thanks

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  • Same, no English subs.

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  • Same here.  No English subtitles.

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  • Same here. I’ve done some research and this has been going on for quite some time, yet viki hasn't fixed it.

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  • i don't see  the sub!!! in all the drama 

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  • Same here. I was watching story of Ming lan on firetv and when I started watching the next episode, the subtitles suddenly disappeared. Tried a firestick, roku, apple app, chrome cast and went on their website and no subtitles.

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  • Same here here across all devices .

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  • NO SUBTITLES!!!  

    1. Removed App.

    2 rebooted Roku

    3. confirmed Roku is up to date

    4. reinstalled Viki

    5. subtitles worked for one episode and disappeared when it advanced to the next episode. "*" defaults to "German" when my Roku is clearly setup for "English"

    6. track 1 is German, track 2 is English etc.

    7. must I remove app and reinstall per episode????

    8. you developers must realize, these problems all started when you added the option to toggle multiple languages. it's already been one year!!!

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