[Closed] Upgraded to plus but will still showing standard

I just upgraded to the 9.99 a month plan it has updated on iPhone app but has not on my firestick. I logged out and back in still the same issue. I deleted and uploaded the app on firestick still did not change! Help please!

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    Hi there!

    So sorry to read this! I'd like to suggest you try the following steps on your iOS device:

    1. Make sure you are logged in with the Apple ID you used to subscribe in your iOS device's Settings.
    2. Log in to your Viki account on the Viki app.
    3. At the menu at the bottom, tap on ME
    4. Tap on the Settings icon at the top right corner
    5. Scroll down to the Viki Pass section and tap on Restore Purchase

    Once you have done so, please log out and back into your Fire TV device.

    Please let me know it goes :)

    Cheers,
    Joshua

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • Hi,

    I had the same problem and did as instructed here but it was still not reflected on my fire tv. I can only access plus on my phone but standard on my fire tv under the same username.

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  • Hi there shumanaashique95_328!

    So sorry to read this! If you still can't see subscription benefits, I recommend taking the following steps:

    1. Log out from your Viki account
    2. Log back in to Viki with your account. 

    If that doesn't fix the problem, please let me know and I'll be glad to help. Be sure to send me full-monitor screenshots of any of the issues you see so I can further escalate it to our engineers.

    Thank you,
    Joshua

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  • I to am having problems viewing shows. I upgraded on 4/17/20 to Pass Plus, got verification of the upgrade but still can't watch shows, telling me I need to upgrade to Pass plus.  I've been charged for the change but if I can't access soon I will discontinue the service

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  • Hi dcatron1_696,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!

    Cheers,
    Michelle

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