[Closed] Refund after canceling trial period

I paid for a year subscription with the impression that I could cancel with a full refund within 7 days. I paid for the subscription on May 9, 2019 and canceled the subscription on May 14, 2019. I received an email confirming my cancellation, however, the email says my start date was May 1, 2019. This is absolutely incorrect as I have bank records showing the transaction on May 9. Please put me in touch with somebody who can take care of giving me my full refund.

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    Hi there!

    Thanks for writing to us! As this matter involves your billing, we'll be opening a ticket with you and will correspond via email :) 

    Cheers,
    Joshua

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