[Closed] Viki pass standard doesn't work

Hi.
I am facing issues with my account.
I am a viki translator from english to italian, i've reached the 3000 sub goal, but the viki pass standard didn't activated and i have a viki pass basic. The QC distinctive is on profile but after a few days still doesn't work, and that's a problem because i can't help the teams that i've joined for subs. Plus, on my mobile app (android 6.0), the chromecast connection disappared (a function that i've used a lot).
I've add a screen from my profile on pc with the problem in red.
Thanks|!

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    Hey there! 

    We've just responded to your previous post. Let me know how it goes :)

    Cheers,
    Joshua

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Forgot to write it. I've tried to log off and log on a thousands times but nothing worked, i've tried with restore of the pass, but didn't work too.

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