Timer doesn't let me access a drama till days after

I'm a segmenter for the drama My fellow citizens and I can't access the segment timer (I'm added as a team member). Whenever I press on the link, it tells me that the video is restricted due to my region. When I check back a day or two later, I can access the timer. What is going on? 

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    Hey there! 

    Sorry to read this! Are you still facing this issue? Please let us know :)

    Cheers,
    Joshua

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • I will have the chance to check in 4 days, when the drama uploads. I'll let you know
    (I have faced this issue every time the drama was uploaded and I received a message to segment, so I haven't been able to contribute to any of the episodes). 

     

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  • I still haven't been able to check this. 

    I recently got access to the drama when there was a delay and not all the episodes were segmented, but, this was the day after it was uploaded. 

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  • Yes, I am still experiencing this problem T.T 

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  • Hi there! 

    Sorry to read that this is still an issue for you. I'd like to ask if you can take the following steps before trying again:

    1. Log out from your account

    2. Clean the cache and cookies on your browser. How do I clear the cache and cookies on my web browser?

    3. Close the browser and restart it again.

    4. Log back into your Viki account

    5. Try again from another browser

     

    Please let me know how it goes :)

    Cheers,
    Joshua

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  • Hello Joshua, 

    I have tried that before, but that doesn't work for some reason. 

     

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