[Closed] Viki not working on amazon fire stick

Can anyone help? My viki app just keeps loading but nothing happens. This happened after the most recent app update from last week.

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  • Having the same issue. Uninstalled the app and reinstalled it, sometimes takes 15 tries or more to get the app to fully load up.

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  • So do I have to keep uninstalling and installing the app to make it work? Not a time efficient method; hopefully the support staff can get back to me.

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  • I have the same issue, it's not worth what I paid for it.  All I get are robo answers for why subtitles are missing.  I did not pay to be a volunteer, and it's so irritating.  I wait patiently the time allotment, then I wait another 48 hours to have someone respond Volunteer.  

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  • Hey guys,

    Sorry to hear the new app update didn't resolve this issue.

    I've alerted the team so they can continue cracking their heads over it.

    Sorry about the inconvenience. I'll update you as soon as we have a new fix ready.

    Cheers,
    Kristie

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  • Hi guys,

    We've released a new fix in 2.3.3.

    Please try updating to see if it helps.

    If the problem continues, please let me know.

    Cheers,
    Kristie

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  • I am paying for viki plus but it stopped working, and I cannot get it to come back all I get is Rakuten wit no plus,

    they are blocked out, tried rebooting and all I could but not working for over two months I have been emailing and trying to figure this out please help.

     

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  • Hi showitright_561,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps.

    Cheers,
    Michelle

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