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[Closed] Viki app will no longer open on my fire stick
Previously, I’ve had no issues with the Viki app opening up on my Amazon fire stick. Now, when I try, it just continues to buffer on the blue opening screen. The app works fine on my iOS device and on my kindle, but for some reason, it will no longer work on my firestick. I’ve even tried uninstalling the app and then reinstalling it - no luck.
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Hi tryjoy26_474,
Sorry to hear you're experiencing this issue.
The team is aware of the issue and working on fixing it.
I'll update you once the issue has been fixed.
Cheers,
Kristie
I have exactly the same issue. Viki app stopped working the last few days with amazon fire.
Same issue very frustrating.
I’ve been having this issue also, for almost two weeks.
Hey guys,
We've just released the fix in our latest app version.
Please go to the App Store to update the app to the latest app version, 2.3.2.
If anyone continues to experience issues with this after updating the app, please let me know.
Cheers,
Kristie
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I have the same problem and the update from 1/28 did not fix it for me at all... Hoping you guys will take another stab at it. Super frustrating for regular viewers.
Hi renata_molnar,
Sorry to hear the new app update didn't resolve this issue.
I've alerted the team so they can continue cracking their heads over it.
Sorry about the inconvenience. I'll update you as soon as we have a new fix ready.
Cheers,
Kristie
Hi guys,
We've released a new fix in 2.3.3.
Please try updating to see if it helps.
If the problem continues, please let me know.
Cheers,
Kristie
im having same issue past 5 days
Hi claire_seo_2
Thanks for writing in to us with your issue.
As yours is a separate issue, we will be reaching out to you via a ticket on the Help Center shortly so as to gather more information.
Please help to respond there too as this post will be closed to prevent multiple requests confusion.
Hope this helps!
Cheers,
Michelle
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