[Closed] adverts never load or play and crash

Every time I click play on an episode an advert will play through and get stuck on the last scene while not stopping the counter. Or the advert won't load at all and I have a blank screen even reloading the page doesn't work.

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  • Hi judy_deluna_433,

    Sorry to hear you're experiencing issues with the ads.

    If this issue is occurring on the viki.com website, please send a issue report for the problem by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    After submitting the report, please also send a full-monitor screenshot of the ad.

    Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.

    If you continue to experience the same issue, please let us know the following information?

    1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
    2. Full-monitor screenshot of the ad

    Let me know how it goes!

    Cheers,
    Kristie

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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