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[Closed] mute button STUCK, cannot control volume

the mute button does NOT slide up (or down) because it is STUCK on mute,

the volume control is permanently stuck on mute. I cannot move up or control the volume.  

no matter how many times i reload viki.com, or restart the safari application or turn on/off my computer-- the mute button is always in mute.  

I've been having this problem for 27 days now, and reporting and writing multiple times about it and no-one at viki has been able to help.  some person wrote that I had to move my volume control but the volume control DOES NOT MOVE BECAUSE IT IS STUCK.  please help solve this problem which is NOT RESOLVED yet and I do not understand how it can be reported as solved...  

-1

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    Hey eorders888_718,

    I'm closing this post as it's a duplicate post. Please respond on the other post.

    Cheers,
    Kristie

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