[Closed] HELP!!! Missing Subtitles After Becoming A Paid Subscriber

 Hello, 

I was watching Ruyi Love in the Palace with English subtitles and upgraded to standard subscription after getting sick of the advertisments. After upgrading, all the subtitles disappeared. How do I get it back? 

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评论

  • Hi siy_anita_440,

    Sorry to hear you're experiencing issues with subtitles on Ruyi Love in the Palace.

    If this issue is occurring on the viki.com website, please send a issue report for the problem by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    After submitting the report, please let me know.

    Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.

    If you continue to experience the same issue, please let us know the following information?

    1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
    2. The specific episodes for which this is occurring (ex. Ruyi Love in the Palace Ep. 2)
    3. Are you getting any error message?
    4. A short video or photo of the error message or issue you're experiencing

    Let me know how it goes!

    Cheers,
    Kristie

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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