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[Solved] Episode 14 of "Your House Helper"

 Episode 14 of "Your House Helper" comes up after 13, then reads" Video failed to play"

Running on Amazon firestick, which I reset/rebooted after I signed out of VIKI, signed back in, accessed it from the title page, selected video 14, got same message. I can SEE the video in the episode lineup, but when I select it, hesitates, then black screen says "video failed to play"

I can see and listen to any other episode but that one. What is up with VIKI lately, lotta techincal fails and resets in the last month.

I am in Rutland Region of Vermont, running on comcast cable.

 

 

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  • Hello dalriadalass_895,

    So sorry you were having issues with loading Your House Helper.

    The team has just pushed out fixes that should resolve the issue. Please try and see if you're now able to play it now.

    If you're still experiencing problems, please let me know so that we can further troubleshoot!

    Cheers,
    Kristie

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  • I am also having the same problem. Except all the videos are saying fail to load. Its been like this for a few weeks now. Ive reset and rebooted, signed in and out of Viki on my Amazon Firestick. My Hulu and Netflix works but Viki isn’t.

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  • Hi okabarquez_541,

    Sorry to hear you've been experiencing problems playing videos on your Firestick.

    To check that this isn't an app issue, could you try deleting and reinstalling the Viki app on your Firestick to see if it helps?

    If you continue experiencing problems, please let me know and we can further investigate.

    Cheers,
    Kristie

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