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[Solved] Charged During Trail Request id #479443 #480387

Hi, After signup to viki I was shown that I will get 7 days free trail. But after subscription instead amount is deducted from my account for whole month without giving me free trial. I have submitted a twice refund request i.e, 2 days ago and 5 days ago but havn't heard anything back. I am very disappointed with your customer service. Please resolve this for me ASAP. Thank you!

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    Hi atulshettyster_262,

    Thanks for bringing this to our attention. We've been receiving an abnormally high volume of help requests, which has caused delays in our response time.

    I've just responded to your tickets.

    Cheers,
    Kristie

     

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