[Solved] Viki Cancel my Viki Pass Plus after 4 months
I am so up sad and frustrated.
Early 2018 after left VIKI for a while, I came back and start my subscription again. I purchased one year of VIKI PASS STANDARD, after that, I found out almost haft of the dramas on VK are KOROWA. So I upgraded my membership to the VK PASS PLUS on 03/2018. VIKI charge my credit card for one year, meaning the membership will be good at least to next year 03/2019. Now 07/2018 only 4 months later, I don't have the VK PASS PLUS anymore. I log in to VK and it shows that I cancel the membership, which I never did. Even I did, my membership will still be good until next year, right? because I've paid for the whole year.
Now I only have the standard, I am so frustrated. There no direct phone number to call. I Have to go through the email red tape and like usual no one seems to know what's going on. I have attached the statement from the bank showing the charge of $70.84 (because I have credit left over from my standard pass) to them. Hopefully, they figured it out what's going on. I hope they don't charge me that much for 4 months.
I just wonder how VIKI can run a business like this in the US? I am thinking of reporting them to the Better Business Bureau.
I'm sorry for the frustration you're experiencing.
I've just emailed you with steps that will help you resolve the issue.
Also, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
Purchased Viki Pass but can't see benefits