[Solved] Video progress bar and subtitles disappearing when time for ads to show

Whenever it's time for an ad to show, the bar just disappears and so do the subtitles. The screen pauses momentarily and I have to click the screen for it to play again, but the subtitles are gone. I refresh and go to the same point I was at and the same issue happens.

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  • Hi lindaugoagwu,

    Thanks for reporting this!

    We're looking into it. I've also sent you an email to verify some details. Please follow-up there.

    Thanks!
    Kristie

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  • I have the same problems, the subtitles just disappears.

    any idea? Thanks

     

     

    Yusri

     

     

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  • Hi Yusri,

    Thanks for letting us know!

    I've sent you an email requesting for more troubleshooting details as well. Please follow-up from there!

    Best,
    Kristie

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  • I have a similar issue, whenever a video loads the subtitles with the different languages do not appear. Thanks 

    Nin 

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  • Hi Nin,

    I've also contacted you for more information. Please update there.

    Thanks,
    Kristie

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