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[Solved] Viki pass upgrade issue

Almost a week ago, I decided to upgrade to the premium pass. I received confirmation email, but on my app and the website it still shows standard. When I press the link as if I'm going to order plus pass again, I get an error message saying I already have plus. I've tried signing in and out, I've even deleted the app and reinstalled. I submitted a ticket regarding this issue almost a week ago, but have had no response; is there a different reporting area I'm missing? Can someone help me?

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    Hey meghlala,

    Sorry you’re not seeing Viki Pass benefits! I’ve just emailed you about this, and we can follow-up there.

    In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
    Purchased Viki Pass but can't see benefits

    Best,
    Kristie

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