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[Closed] Team Discussion doesn't appear and support ticket ignored

Hi, my post in the community forum (https://support.viki.com/hc/en-us/community/posts/26491546237715--Closed-Team-Discussion-doesn-t-appear) was closed today due to my ticket in Help Center being attended to (https://contributorhelp.viki.com/hc/en-us/requests/1808016).
But my ticket has been ignored for several days already and this post was closed unfairly.

I really need this to be resolved as soon as possible.

Thanks

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    Hi wetwicka,

    Thanks for reaching out to Viki Community Support.

    We sincerely apologize for any inconvenience caused by the closure of your ticket and the delay in response to your concern in the Help Center. 

    Our support team works diligently to respond to all inquiries promptly, and we regret any inconvenience caused by the delay. Rest assured, we'll be addressing your concern as soon as possible.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion. Thank you for your understanding and for being a valued member of the Viki community. 

    Warm regards,

    Darl

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