[Closed] No Viki app on Roku (UK) & Amazon firestick

• 正式评论

  

  Darl

  2024年02月21日 04:46

  Hi debratracey_268,

  Thank you for reaching out to Viki Community Support!
  
  We apologize for the delayed response. We appreciate your interest in the Viki app.

  If you would like your country to be included in the list of supported devices, you can submit a request to Roku here.

  Learn how to update or download the Viki app on Fire TV devices here and more about our supported devices here. 

  Please let us know if you have other concerns by writing to our Help Center and we will be happy to look into it for you. 
   

  Thank you,

  Darl

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  smywu_66

  2024年02月18日 01:38

  It seems Viki has stopped allowing ask the Viki community feature! Why? Darl who is the official viki staff has not responded correctly to my question. What is "through your ticket"? I dont have a ticket and that is the problem! The offer is ending on the 22nd February 2024 and I have been waiting for a response for 4 days! Not a great way to keep your subscribers.

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  smywu_66

  2024年02月18日 01:39

  All you have to do is say the offer is no longer available then the case is closed. Why drag the process out?

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  Darl

  2024年02月21日 04:52

  Hi smywu_66,

  We apologize for the unpleasant experience. We understand that you have a concern regarding the Lunar New Year promotion.

  We've seen your ticket on the Help Center and we've responded to it. We’ll be closing this to prevent confusion of multiple requests.

  Thanks,
  Darl

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