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[Closed] Unable to play downloaded episodes

I have Plus and for the last 2 days either the episodes won't download or if they download they won't play offline nor online. Once I delete the download the episode will play via the app. I got error message vf_exo_6004.
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    Hi aks_madden_260,

    Thanks for reaching out to Viki Community Support.

    We've seen your ticket on the Help Center and it will be attended to shortly. 

    We’ll be closing this to prevent confusion of multiple requests. Should you have any further questions, please feel free to contact us anytime via the Help Center at watch.viki.com/TechSupport.

    Have a great day!

    Thanks,
    Dawn

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