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[Closed] Past Lives - Unable to watch

I'm unable to watch Past Lives. https://www.viki.com/movies/40041c-past-lives

The play button is missing in desktop browsers. I've tried using Chrome, Firefox, and Safari on two different laptops, so it's not a browser or update issue there.

On the mobile app, I get an error that tells me to update the app, but the app is already updated.

Thank you in advance for your assistance.

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    Hi keke_arie

    Thanks for reaching out to Viki Community Support.

    We've seen your ticket on the Help Center and it has been attended to. We’ll be closing this to prevent confusion of multiple requests.

    Should you have any further questions, please feel free to contact us anytime. Have a great day!

    Thanks,
    Darl

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