已回答
[Closed] Billing amount changed
Viki suddenly reverted to an old bank card which had not been used in 5 years and cancelled my account. I then received an email a month or so later apologizing and saying everything was reset and to log in. The amount was then increased. I need this account to be reset to the billing before the Viki glitch. Can’t find any way to report this error. Been a member since early 2000’s. Perhaps time to cancel.
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Hello periwinkle44,
Thanks for writing to Viki Community Support!
We apologize for this unpleasant experience. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.
Please help to respond there too as this post will be closed to prevent multiple requests confusion.
Thank you,
Darl
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