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[Solved] Watch party problems

Hi!. Im having problems to create a private watch party, Ive tried several times with two different series and couldn't do it. A friend had the same problem. I didn't knew who to inform it.

Have a nice weekend.

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    Hi everyone, 

    Thank you for your patience with our response. 

    We're glad to say that the Watch Party issue has been fixed on all browsers. You may need to clear your browser's cache/cookies first to see the fix. 

    If you are still having technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Michelle

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  • I am on episode 15 of a series that's within both our subscriptions - and the watch party will not work.  It doesn't sense the 2nd person in there though we both see each other's typing.  it does not work for me nor for my friend.  It doesn't work on ANY show we try.  

    https://gyazo.com/81b664cc4a1656863f387303ccb10873 is what we get- and you can clearly see there are two people there.  

    Windows 11, laptop, and this is not new- we've been watching together for months.  

     

     

     

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  • I am having the same issue. We both have subs and we can see eachother in chat but the watch party says we are alone. It matters not which of us makes the watch party. Chrome web browser for both of us.

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  • Hi marina_alejandra_wal_378,

    Thank you for writing to Viki Community Support!

    Please note the following when hosting a private watch party.

    At the moment:

    1. You can host Watch Parties on Viki with select drama series and movies only. Check if a show is available for your Watch Party by looking out for the Watch Party icon on the channel page. Of course, we are looking to expand the content variety available for private parties in the future.
    2. Only one video can be added to each watch party. To continue watching other videos, please create a new watch party.

    For more information about Private watch party, check FAQ: Viki Watch Party

    If you're still facing issues, please send the following information:

    • an exact description of the issue or problem when hosting a private watch party
    • screenshot showing the error
    • device details and operating system.

    I hope this helps. Please let me know if you have questions.

    Thanks,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Also having the same issue - been watching with a 2nd person who is also subbed since 2020 and lately no watch party works, same message at the screencap

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  • having the very same issue right now. we are clearly two people in the room and the message says I am only as host and cannot watch.

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  • Hi all,

    We're sorry that you're experiencing this Watch Party issue. Our team is aware of it and will be looking into it as soon as they can.

    In the meantime, if you have a Microsoft Edge web browser, do consider creating your Watch Party there as it seems to be working well. 

    Hope this helps for now! We will let you know once the issue has been fixed on the other browser types.

    Thank you,
    Michelle

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  • Hi Michelle, i tried Edge yesterday before reporting the problem and I had the same issue in that browser as well.

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  • Hi xiaolongimnida,

    I'm sorry to hear that! Some users mentioned that Edge works alright, and we are able to verify so as well. 

    Not to worry, we will reach out to you privately via email to try and resolve the issue. Please help to respond there too, to prevent multiple requests confusion.

    Thank you,
    Michelle

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