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[Closed] Viki Pass

I can’t access my Viki Pass. It’s telling me to subscribe and I’ve been subscribed for over two years. I’ve tried everything but to no avail. I can see ads. What can I do please? Please help. Thanks
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    Hi there ahdah1406_50,

    Thanks for writing in!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Thanks,
    Ellen‍

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