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[Closed] Updated Viki to annual and being charged for monthly fee and yearly fee
Hello, I was having a payment issue on my monthly renewal day. When I went in the app to add my new payment information I upgraded to annual. At that time I was charged a monthly fee and the annual fee. The annual fee started 11/4/2022 and the monthly renewal date started on 11/4/22. It seems like I’m paying twice for November. Will I receive a credit for the monthly fee that was charged on the same date as the yearly fee?
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Hi tootiejackson1_723,
Thanks for writing to us with your concern.
We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.
Please help to respond there too as this post will be closed to prevent confusion of multiple requests.
Regards,
Marc
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