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[Solved] The show I’ve been watching on Roku app won’t play anymore, but plays on website. The show is A Dream Of Splendor.

quincyeyes

29 de julho de 2022 20:45

I have been watching A Dream Of Splendor on Viki through Roku for the last few days. I just went to turn it on and it won’t play. A message reads “Blocked. This video is not available.” I logged out of my account and logged back in to see if that would clear up the issue but it did not. I can see in the discussions on that drama’s page that others are having the same problem. Please advise. Thank you.

Comentários

12 comentários

Comentário oficial

Michelle (CX)
1 de agosto de 2022 05:45

Hi all,

Thanks so much for your patience with us! Our engineers have gotten back to us and this Roku issue has been fixed. Please try to reinstall the channel first if you're still encountering problems.

If you continue to experience this issue after, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

Thank you,
Michelle

Ações de comentário Permalink
kerilyn2980_300
29 de julho de 2022 20:53

I'm having the same issue. None of my shows are playing on the roku, but are playing just fine on the website.

1

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deborarandall3_991
29 de julho de 2022 21:29

The show Guardian of Ancient Oath is not playing either on Roku, but on my IPhone and computer. Mines saying the show is blocked.

-1

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bevmull_970
29 de julho de 2022 21:52

Viki Roku is not playing all shows Is there an issue with the TV streaming connection? All show play through the computer. Thanks

0

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deborarandall3_991
29 de julho de 2022 22:20

Roku is saying it is not them.

1

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jonsnow19
29 de julho de 2022 22:25

I’m having the same issue, too.

0

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smokinjo242001_576
30 de julho de 2022 00:16

I'm having the same issue

0

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eritreanborn_434
30 de julho de 2022 02:47

I'm also having the same issue

0

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gwendolynr_890
30 de julho de 2022 02:54

I'm also having this issue!!

0

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zaida_cynthia_424
30 de julho de 2022 03:26

I am also having this issue with Roku. It is saying it is blocked!

0

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tlee405_411
30 de julho de 2022 04:16

Having the same issue with only Roku. Previously started dramas are blocked on Roku but Viki is fine on the internet.

0

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Permanently deleted user
31 de julho de 2022 23:53

Hello everyone,

Thank you for reaching out to us.

We're sorry that you're experiencing this issue regarding Roku. Our team is aware of it and will be looking into it as soon as they can.

We've also forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

In the meantime, you may try watching from another supported device.

If you have any other concerns, you may reach out to us at: bit.ly/VikiHelp

We appreciate your understanding and patience on this matter.

Thank you,

Ellen

0

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