Page for posting tv code

I have a TCL ROKU TV. Had no problem before now the page doesn't show up to put the code in.


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  • Comentário oficial

    Hello chasecarrie23_386,

    Thanks for writing to Viki Community Support! We're sorry you're experiencing login problems with your Connected TV device.

    We've terminated all your active sessions to refresh our system. To make sure this is not an app problem, can you please try the following?

    1. Log out from your Viki account.
    2. Uninstall and reinstall the Viki app from your Roku. Learn how to do this here.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. Which version of the Viki app are you using? You can find this information in the app settings.
    2. Which Roku device (model number) are you using?
    3. A screenshot, or short video of the error message or issue.

    We look forward to your response.



    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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