Broken subtitles can't read it hidden under gigantic menu bar

When you move the mouse cursor or pause the video subtitles keep getting hidden under your gigantic menu bar.

 

1. Make them move up above the menu bar, same as it used to, and on netflix and every single other sensible player. Effort: 5 minutes of css, 5min of testing, X time unit release depending on your process.

2. Make the menu bar customisable - it's too big, gradient colour covering too much of the screen with nothing to show, make it 5 times smaller, or at least as it used to be.

3. Fire your UI and UX team who approved of the design for 2. - unnaceptable, any trainee would tell you it's worse than it used to be in all aspects. FRUSTRATING you are not listening to the people who have been complaining about all of this for the last half year+ since you introduced this rubbish "new design", aka broke the system.

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Comentários

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  • Comentário oficial

    Hi there! 

    On our end, we see that subtitles do shift up when you hover above the player controls. To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

    If you still face this issue, please let me know and we'll create a ticket to follow up with you. 

    Thanks!
    Joshua

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