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Account hacked and no response from Viki

My account has been hacked. The email and password was changed.

There was a support ticket ID #1273278 but zero action after 3 days despite several emails.

Please contact me on my email to help me resolve my issues.

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Comentários

6 comentários
  • Comentário oficial

    Hi there geradix

    I'm so sorry to read this! Your ticket has been picked up and we'll be responding to you shortly.

    lengtang24_287, I'm afraid that we cannot locate your ticket. For us to help better, please let us know your Support Ticket ID and we'll look into it as soon as we can.

    Cheers,
    Joshua

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  • I have the same issue.  It's been a week now and I haven't heard anything.  I've been a paying member for years.  This is unacceptable.  Can I get some support?

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  • Ticket #1268013

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    Ações de comentário Permalink
  • Thanks lengtang24_287! We'll be in touch with you shortly! 

    -1
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  • I have that same problem, my account has been hacked too, chanced the email and password, and made a payment with my CC!! My request ID is #1322484 and they never respond is really frustrating that they don't have any good security! I have been customer for years

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  • Hi there lizzielizabeth96_972,

    We're so sorry to read this, but we thank you for bringing this up. Your ticket has been picked up and we'll be responding to you soonest.

    Cheers,
    Joshua

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