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[Closed] App keep on crashing
Hello. I have a full yr subscription. I noticed since yesterday that my app is acting up.
1. I can’t cast to my chromcast. This I figured out how to resolve.
2. It keeps on crashing. I can play 1 episode and problem recurs. It says I am offline, but my internet is okay. I logged out and log back in and it is still the same issue.
I uninstall and re-install. It will work temporarily then problem comes back.
3. When problem occurs, you can’t see any history and any show selection.
Please advise.
Thank You,
Tina
Comentários
Hi Tina,
Thanks for reaching out to Viki Community Support and for sharing the details of the issue you’ve been experiencing.
We sincerely apologize for the delayed response and for the inconvenience this has caused you.
It’s great to hear that you managed to resolve the Chromecast issue on your own. As for the app crashing, the offline notification, and the missing history and show selections, we understand how frustrating and disruptive this must be, especially as a valued yearly subscriber.
If you’re still experiencing any of these issues, please contact us directly via our Help Center to gather more details about the issue promptly.
Thank you,
Darl
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