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[Closed] Payment Issue
I added a new payment method and it says there was an error processing it and to update it. I updated it again and it still wouldn't work. I used the payment method (a prepaid card) at another store just fine. I then uploaded a completely new payment method (a different brand of prepaid card) and I am being told that payment didn't go through either. For the last two years prepaid cards have worked. I just want to renew my subscription (the card I uploaded is activated, with more than enough money on it). I am not getting any real help to resolve the issue. I have been directed to their help page, but it doesn't help with the issue ai am having.
Comentários
Hi mvelke_776,
Thanks for reaching out to Viki Community Support.
We've seen your ticket on the Help Center and it will be attended shortly.
We’ll be closing this to prevent confusion of multiple requests. Should you have any further questions, please feel free to contact us anytime. Have a great day!
Thanks,
Dawn
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