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[Closed] Full screen issue + subtitle size issue

Dear Team at Viki,

I can't watch programs in full screen, I get the message that  have to change or update my navigator. It is updated, and the plugins too. I have Duckduck privacy essentials and Youtube adblockers.

It's OK in non-full screen, but then, the subtitles size is not adjustable, the mouse can't reach the line 'adjust the subtitles', the box vanishes before it reaches it.

Both issues appeared today, it was OK until last night.

And on this topic of the subtitles, is there a place on Viki where I can set this so I don't have to do it everytime I watch something ? The choice stays so long as I stay connected.

Thank you.

Marielle

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  • Comentário oficial

    Hi cda34gh_921,  

    Thanks for writing to Viki Community Support!

    We are sorry to hear that you are getting an error in watching When The Devil Calls Your Name and that you are having issues setting the subtitles. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.  

    Thank you,
    Dawn

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