[Closed] Viki App and BIG issues on ChromeCast 4k. Viki App is No Longer Available
ANDROID TV OS BUILD: STTE.220621.019.A2.9082754
ANDROID TV OS VERSION: 12
ISSUE: Viki / Viki Pass no longer available in PlayStore for ChromeCast
Viki Pass has worked flawlessly for over a year on my Google ChromeCast 4th Gen. Originally, the app was available through a simple search and was installed without issue. In early November 2022, when selected, the app started going into a perpetual loading mode and would never fully open. Thinking this was a local issue, I performed the following troubleshooting steps without success.
Restarted the Google ChromeCast device
Power-cycled wireless gateway (home network)
Confirmed that TV and ChromeCast device were updated with latest firmware
Deleted the Viki app from my apps library
Performed another full reset of the ChromeCast device
Now the Viki app has completely vanished from the ChromeCast PlayStore (Apps downloads). Searching for it using multiple variations of the name yields zero results (Viki / Viki Pass / Rakuten). Additionally, when searching for a TV show that is exclusive to Viki, ChromeCast finds it and states that I must install the app first to watch. At this point I am provided with the option to download the app, but when I try to do so, I receive the following two errors.
YOUR DEVICE ISN'T COMPATIBLE WITH THIS VERSION
THIS APP IS NOT AVAILABLE FOR YOUR DEVICE
If I search for the Viki app in PlayStore on my mobile device, it appears in the search results. While in the PlayStore, I can choose the install device (i.e. Phone, Tablet, ChromeCast). When I select ChromeCast as the install device, the app and all options vanish).
BOTTOM LINE: Does anybody else use Viki on ChromeCast, and if so, have you experienced similar issues? This is a long-known issue between Viki and Google, and yet there seem to be no viable solutions. I've also read that the issue is somewhat random - some people can search and download the app while others cannot. If there is a known solution, please share.
Thank you for contacting us with your concern.
We have seen your ticket (1656185) in our Help Center and it's already being attended to. We will close this to avoid the confusion of multiple requests.
Have a nice day!
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