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[Solved] new shows are "blocked" but my account is current

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ihilani_131
팔로우

Tried to watch some new shows but got the "blocked" message.  Updated my credit card account for Viki Pass but account was current.  

Can you help?

Thanks

3

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  • 공식 댓글
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    Michelle (CX)

    Hi all,

    Thanks so much for your patience with us! Our engineers have gotten back to us and this Roku issue has been fixed. Please try to reinstall the channel first if you're still encountering problems. 
     
    If you continue to experience this issue after, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Thank you,
    Michelle

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  • Avatar
    denhen

    My app is doing the same on my Roku device TV.  I'm in the US

    0
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  • Avatar
    rocknstiener

    I have the same problem

    1
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  • Avatar
    ihilani_131

    This is on my Roku device too

    2
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  • Avatar
    ihilani_131

    Now the message reads "oops, something went wrong, try again later"

    Please help, I am forced to watch Disney until you get VIKI up and running again.

    1
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  • Avatar
    akathleen24_492

    What is going on, all of a sudden programs that I have been watching are saying it is blocked.

    0
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  • Avatar
    craig_443

    Same thing is happening on my account when I try to watch through my Roku Viki app.

    0
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  • Avatar
    kimtaejin

    Same thing is happening on my Roku Viki app. I can see the episode on web browser. Though, that doesn't really help when I am trying to watch on my TV.

     

    0
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  • Avatar
    connie_cox1_494

    How it is showing some of my drama are blocked

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  • Avatar
    marcosmtz7_752

    I also am having issues with blocked content on my Roku TV, I was just watching the show yesterday!!

    0
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  • Avatar
    avrigo98_138

    I am experiencing the same thing, account current, but seeing blocked drop box messages to every movies I have tried to open. I too live in the US

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  • Avatar
    ihilani_131

    Viki Support - are you on this?

    0
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  • Avatar
    Permanently deleted user

    Hello everyone,

    Thank you for reaching out to us.

    We're sorry that you're experiencing this issue regarding Roku. Our team is aware of it and will be looking into it as soon as they can.

    We've also forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    In the meantime, you may try watching from another supported device.

    If you have any other concerns, you may reach out to us at: bit.ly/VikiHelp

    We appreciate your understanding and patience on this matter.

    Thank you,
    Marc‍

    0
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  • Avatar
    elwg_971

    Same issue here on Roku.   Paid subscription. Working fine on iPad .

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  • Avatar
    ihilani_131

    First thing this morning, checked several of the shows that were "blocked" yesterday.  They were working.  However, there were a few new shows where I continue to get the message about something went wrong, try again later.

    So it seems there is a little progress.  Good luck all.

    Jack

    0
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