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[Closed] Kocowa shows black screen

Hi! You said the Kocowa shows are available to Viki pass plus but they’re not. I’m a Viki pass plus and these shows play black screens. Please fix this issue asap because I am paying for this pass plus but I’m not receiving the service/product. Thank you!
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    Hi Liebling,

    Thanks for reaching out to us.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,

    Nina 

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