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[Solved] videos not playing, only subs running

this has happened since yesterday evening. none of the videos would play. it’s a blank screen abd the subs are just running. there’s also no updates on viki twitter…. how disappointing!
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    Hi all,
     
    Our engineers have gotten back to us and this black screen playback issue has been fixed. Please try to log out and log back in before trying again.
     
    If you're using a Safari browser, please remove all external displays and sharings before trying again.
     
    If you continue to experience this issue, please send more details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.
     
    Thank you,
    Michelle

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  • same thing happened to me. what on earth 

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  • Same here!

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  • Hi all,

    We're aware of the current playback issues with Kocowa videos across various devices (eg. web browsers, mobile apps, TV apps.).

    Issue: Video plays with black screen, audio and subtitles / No images shown

    Sorry for the inconvenience and thank you for your patience as we work on fixing this!

    We will post updates here once the issue is resolved. 

    Best,
    Michelle

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  • I am able to get the it on my 4K fire cube

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