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[Closed] Autoplay on Apple TV

When shows auto play when using Apple TV, I can't pause, fast forward or rewind the show any more. I have to go back to the homepage then start the episode again in order to use these functions on the remote. This has been happening for weeks. I've tried to report it but keep getting automatically logged out of my account whenever I try to access the help center.

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    Hi noona2u,

    To aid our team's investigation on this issue, we will be reaching out to you via a ticket/email on the Help Center shortly.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Michelle

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  • Hi noona2u,

    We're sorry that you're experiencing this issue. Our team is aware of it and will be looking into it as soon as they can.

    We forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    Hope this helps for now. Please do let us know if you have any additional questions or concerns.


    Thank you,
    Kristoffer‍

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