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[Closed] Roku Subtitles stopped working

Subtitles show to be on but none of the shows display them. Even though they are translated at 100% and I have previously watched them with subtitles. I’ve tried logging out then logging back in, restarting my Roku, my wifi and nothing has worked. I would hate to have to cancel my subscription then resubscribe. Any solutions?
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    Hi j7fzpf6mpb_512,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,

    Nina 

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