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[Closed] Rakuten viki app won't load

I've uninstalled ans reinstalled the viki app on firestick OS 6 version and the app is stuck on logo screen. It works on my phone and computer but not on my smart TV firestick. Everything is updated...why not working??! Please help and fix issue.
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    Hello there,
     
    Thanks for writing to us with your concern.
     
    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.
     
    Please help to respond there too as this post will be closed to prevent multiple requests confusion.
     
    Thank you,
    Darl

     

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