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[Closed] won't let me update credit card

when I click on update credit card, a black screen comes up that says I am protected and I can't edit credit card information

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    Hi lullani_413,

    Thanks for reaching out to us. 

    We're sorry to know that you're having a hard time updating your credit card. If you're on a computer/laptop, we suggest doing the following steps first:

    1. Clean the cache and cookies on your browser. For more information on how to do so please visit: https://support.viki.com/hc/en-us/articles/205081670-How-to-clear-cache-and-cookies-on-your-browser- 
    2. Close the browser and restart it again.
    3. If the issue persists, try again from another browser

    To update your credit card information, please go here and update your credit card information on the right-hand side under 'Payment Method' by clicking on "Update Card".

    If you experience any issues updating your credit card, here is a helpful FAQ that explains how to update your credit card information.

    If you face any issues, please send us a screenshot of any error message and reach out to us :bit.ly/VikiHelp

    Best,

    Nina

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