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I'm not receiving the option to reset my password

Every time I get a link, it only takes me back to the Viki homepage. I don't know why. 

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    Hi chanelspencebusiness_878,

    Thanks for reaching out.

    We're sorry to hear you're having trouble logging in. We'll get you back in quickly! We request to try again reseting your password:

    -Go to viki.com/forgot_password 
    -Enter the email address you used to register
    -You will receive an email with further instructions. Follow the steps and update your password. Make sure to check your Spam folder if you don't see the email in your Inbox.

    Please let me know if you experience any trouble resetting your password so that I can assist you!

    Best,

    Nina

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