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[Solved] Cancel

I want to cancel everything, subscription and account as soon as possible. How do I do that?
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    Hello,

    We're sorry to see you go! To cancel your Viki Google Play subscription, please take the following steps:

    While logged in on your Android device with the Google account you used to subscribe:

    1. Log in to the Viki Android app.
    2. On the bottom menu, go to Me.
    3. Tap the Settings icon in the top right corner.
    4. Scroll down to Viki Pass > Manage Subscriptions > Cancel Subscription.
    5. Choose Cancel subscription on the pop-up prompt.
    6. Take the optional one question survey and select Submit.
    7. After your subscription has been successfully canceled, you'll see a confirmation message on the app and receive a confirmation email from Google.

    For more information, please refer to the instructions in this FAQ: How can I cancel my Viki Pass subscription?

    After cancelling, you will also continue to see subscription benefits until the end of your current billing period.

    To delete your Viki account, please refer to the steps listed in this article after you have canceled your subscription.

    • Note: Completing your account deletion will immediately forfeit any remaining credit left in your subscription, and no full or partial refunds will be issued.

    If you encounter problems canceling or deleting your account, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Hope this helps and please know that you are always welcome to return to Viki again.

    Thanks,
    Michelle

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