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[Closed] my card is linked to the Viki pass but my account is not

I pay every month with my card but the account says that I don't have a Viki Pass, which I' m paying for. it has been like the for the past 4 months. I got no answer and I can't cancel my subscription because it says that the card is being used on another account which does not exist.

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    Hi gorii_bianca_158,

    Thanks for writing to us. 

    Your ticket on the Help Center has been attended to and we’ll be closing this to prevent confusion of multiple requests.

    Cheers,
    Nina

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