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Chromecast home alone issues

I know there's been several issues with Chromecast. It's weird, on The Manager and Home Alone I can't cast anything from my pixel 6 phone to Chromecast it's just empty, not even an worry error message. Just shows Rakuten logo in TV and constant loading but nothing happens. It says there's nothing to cast. However other titles like Korean dramas are all casting ok. The film Fashion King won't cast either.
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  • Hello maerii2_320,

    Thanks for writing in! We're sorry to read you're experiencing these issues with Chromecast.

    To make sure this is not an app issue, can you please try the following?

    1. Log out from your account

    2. If you're on an Android device, clean the cache and cookies on your device

    3. Reinstall the Viki app and reboot your phone. 

    4. If you're using the Google Home app to control your Chromecast, please Reboot your Google Home.

    5. Reboot your Chromecast device.

    6. Turn off your internet router, wait 30 seconds, and turn it back on.

    7. Make sure Chromecast is connected to the same Wifi network as your device. Also do note that they are either on the same 2.4GHz or 5GHz wifi network.

    8. Log back in to your Viki account and try casting again.

    Are you still having the same issues with casting from Viki.com and Chromecast? If so, can you please provide the following information?

    • An exact description of the problem you're experiencing.

    • What version of the Viki app are you using? You can find it on the app settings.  

    • The model and OS version of your mobile device.

    • The model number of your Chromecast device.

    • Viki username/account email address. 

    • Your current location/region. 

    • A screenshot or short video of the error message or issue.

    We'll look forward to your response!

     

    Cheers,

    Kristoffer

     

     

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