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[Closed] Subtitles are not working when on chromecast

I have been trying to watch the new episode of Red Sleeve and subtitles are there on my phone, but when I chromecast it, subtitles disappear. I've logged out and stop casting and tried casting again several times and subtitles won't show on my tv only phone. I have never had this issue before in the past. Please help!

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  • Hi ftvien_520,

    Thanks for writing in!

    We're sorry to know that you're having this issue.

    To make sure this is not a browser issue, can you please try the following?

    -Log out from your account again
    -Clean the cache and cookies on your browser.
    -Close the browser and restart it again.
    -If you're using the Google Home app to control your Chromecast, please Reboot your Google Home.
    -Reboot your Chromecast device.
    -Turn off your internet router, wait 30 seconds, and turn it back on.
    -Make sure Chromecast is connected to the same Wifi network as your device. Also do note that they are either on the same 2.4GHz or 5GHz wifi network.
    -Log back into your Viki account and try casting again.

    Are you still having the same issues with casting from Viki.com and Chromecast? If so, can you please provide the following information?

    -An exact description of the problem you're experiencing.
    -The model number of your Chromecast device.
    -The browser version and operating system you're using. You can find this here: https://www.whatismybrowser.com/ You’ll get a link with all the information we need. Please share this link with us.
    -Your console log and network HAR file. For more information on how to locate these, click here: https://support.viki.com/hc/en-us/articles/202660740
    -Viki username/account email address.
    -Your current location/region.
    -A screenshot or short video of the error message or issue.

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    Cheers,
    Nina

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