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FireStick Issues With New Update

So FireStick updated to a brand new format and everything for my TV. It completely reset all of my apps and everything on it. Sadly now, when I try to download the Viki app, it doesn't even show up in the app store anymore. Is there any way around this?
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    Hello dawndudley98_516,

    I'm sorry to hear that you experienced these issues!

    If your device is operating on Fire OS 5.2.8 and below, you will only be able to access Viki app version 2.9.4. On this version of the Viki app, you will no longer be able to receive newer updates and if you are experiencing issues, our team will not be able to fix them.

    In order to download the latest Viki app version 2.17.1 on your Fire TV devices, please ensure that your device is able to support Fire OS 6 onwards.

    Learn how to update or download the Viki app on Fire TV devices here. You can learn more about our supported devices here

    Please let me know if the problem persists for you after the update and I would be happy to look into it for you!


    All the best,
    Mia

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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