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viki wont work on my computer but it will work on my phone

i trying to go on viki on my computer but when i try to watch an episode it will keep saying something is wrong but it will work perfectly fine on my phone. What do i do?

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    Hello there,

    Thanks for writing to us!

    I'm sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clean the cache and cookies on your browser
    3. Close the browser and restart it again.
    4. Log back into your Viki account
    5. Try again from another browser

    Are you still experiencing these issues? If so, can you please provide the following information?

    - The browser version and operating system you're using. You can find this here. You’ll get a link with all the information we need. Please share this link with us.
    - What’s your current location?

    - The error message, if there's any

    - Your console log and network HAR file. For more information on how to locate these, click here. 

    I'll look forward to hearing from you soon!

    All the best,
    Mia

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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