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[Solved] app disappeared on TV and firestick

to whom it may concern,

I'm writing this email to inform you  and to invite you  to fix the problem with the app.

I downloaded the app. on both my firestick tv and my new  Tv ( XIAOMI) which  was already provided with it.

Today ( 5/10/2021)  I realized that on both devices it has magically disappeared. What's going on?

I also want to inform you that  I own another firestick (the vapp is working  without problems )and on my tablet and mobile phone everything is ok.

 

I kindly ask you fix this problem as soon as possible.

 

Best regards

 

Roberta G.

 

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  • 공식 댓글

    Hi there,

    Apologies for the inconvenience you experience with Viki on your TV devices.

    This issue is now rectified. Kindly delete the current app on your Android TV/Fire TV and reinstall the updated app version 2.18.2

    If you are still having technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Suijin

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