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pop-out page

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miktalo211_153
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Hi. I realised that when I want continue watching the show I'm watching, there will be a pop-out page which say if you want to continue watching (the title of the show you are watching), you must turn off your ad blocker, or subscribe to viki pass. I went to check whether I had disabled it and I did so I clicked 'I've turned off my ad blocker' but for some reason it would not let me continue to watch and the pop-out page which say if you want to continue watching (the title of the show you are watching) appears again. I have tried many times but it keeps on repeating the same thing. Could you please do something to fix this? Thank you.

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    Mia
    (편집된 시간 )

    Hello Mia,

    Thanks for writing to us! I'm sorry you're experiencing adblock problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    2. Close your current window, then launch a new window
    3. Log in to your Viki account
    4. Follow the steps here to disable or ensure that adblock is disabled
    5. If you are using Firefox, disable your Enhanced Tracking Protection feature for Viki.com
    6. If you are using Chrome, check that you have the Chrome adblock toggled off or that Viki.com is added to the list of 'Allow' sites. Copy this into your browser: chrome://settings/content/ads?search=ad

    If you have tried the above steps and is still seeing the adblock message, it is likely that something else on your computer or network is causing the detection to fail. If that is the case, do take the following steps:

    • Look for other browser extensions or installed programs that might hide ads, or block trackers/cookies (Eg. NoScript, other ad blockers, Kaspersky Anti-Banner, Avira Safe Shopping, Avira Anti-Virus, Ghostery, PrivacyBadger, or Disconnect)
    • Connect to another network (eg. mobile data or another WIFI connection) or contact your Internet Service Provider to enquire.
    • Use another web browser (eg. Chrome/Firefox/Safari/Edge)

     

    Hope this helps!

    Best,

    Mia

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

     

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